NSW Stoma members have the option of placing orders via our online ordering portal or by email, fax, or post.

 

Click here for our online ordering portal

Email: orders@nswstoma.org.au

Fax: (02) 9565 4317

Post: NSW Stoma Limited, PO Box 164, Camperdown NSW 145

Ordering Guidelines

• • Orders are placed via our members’ portal.

  • Orders can also be placed by email, fax, or post. Please note that phone orders are not accepted as the Department of Health and Aged Care requires that we retain proof of orders. We appreciate your understanding.
    
    
  • Please ensure your order includes your stoma entitlement number (NSW Stoma membership number) and your 11-digit Medicare number (or DVA Gold Care, if applicable), unless we have a copy of on file. If you are issued with a new Medicare card, please provide a copy at that time. You can also upload a copy in the portal.

• If ordering through the portal, you will see a list of products you have ordered previously.

• If using our order form, you must know the brand name and code number of the appliances you are using so that you can fill out the order form correctly. If you’re unsure, NSW Stoma staff or your stomal therapy nurse (STN) will advise you, but for your convenience you should write it down and reference it for future orders. Please ensure the product codes quoted are correct as goods will be supplied in accordance with this code. Unfortunately, NSW Stoma staff are not permitted to provide product advice.

• If ordering supplies not on the SAS or in addition to SAS allowances, these items cannot currently be ordered through the online ordering portal. Instead, please order cash sale items via email as a separate order. Please note this will incur an additional postage fee and payment must be received with the order.

• Once an order has been submitted, it generally cannot be altered or added to. However, a separate order can be submitted for any additional products required and they will be supplied within the conditions of the Stoma Appliance Scheme operational guidelines. Please note, a separate postage fee will need to be paid for each additional order.

• Orders not clearly marked for pick-up will be posted at the member’s expense.

• Please include a mobile phone number and email address to receive delivery notifications.

• If your mobile phone number has been provided, an SMS will be sent when a pick-up order is ready for collection.

• Australia Post will send delivery notifications to mobile numbers provided.

Stoma Appliance Scheme (SAS) – Your Entitlement

• Members are entitled to one supply per month only.

• All orders are processed within the guidelines of the scheme.

• Orders cannot be backdated.

• Maximum quantities are determined by the Scheme to ensure the clinically appropriate use of products and the sustainability of the Scheme. For this reason, please do not order more than you need.

• When supplies of two (2) or more products are requested and they have the same purpose (as determined by the Scheme) then the maximum amount for each product must be reduced accordingly. I.e. if two products with the same purpose are supplied equally, then the maximum amount for each should be reduced by 50%.

• The two-month ordering cycle is only available to members who have had their stoma for six months or more.

• If you need more than the maximum allowed quantity per month you must obtain a specific form from your stomal therapy nurse authorising the extra supply.

• You can also purchase additional supplies at your own expense. Please ask us for prices.

• When travelling overseas you may obtain up to six (6) months of supply in advance. Proof of travel is required. You will also need to complete an Application for Additional Supplies – Travel. 

• For more information about the Scheme and its rules and regulations, please go to the Department of Health and Aged Care’s website.

   

Processing Times

• Please allow for a minimum of five (5) business/working days from the day we receive your order to process and dispatch. Orders are sent using Australia Post’s eParcel service and delivery times vary according to location. Alternatively, you can collect your order from our Stanmore office during our advertised collection times.

• Orders are processed in the order in which they are received and in the month the supply is for.

• Orders for the current month must be received by the 25th of that month to ensure we have time to process your order by the end of the month.

• Orders received for future months are dispatched within the first five (5) business days of the month they are for.

Postage Fees

• You must send $16 to cover the cost of postage and handling within NSW.

• Department of Veteran Affairs (DVA) Gold Card holders are covered by Veterans Affairs’ and are not required to provide money.

• Postage may be paid via direct deposit (please use your member number and name as the reference), cheque (please make out to NSW Stoma Ltd), or credit card.

• If you would like an order sent express post, the cost is $26.00 for a single order and $52.00 for a double order within NSW.

• There is a $5 service fee for orders collected from our premises.

Care of your Stoma Products

• Please keep your supplies in a cool, dry area.

• You may benefit from a stomal therapy nurse (STN) reviewing your product(s) if you are experiencing problems with your stoma. An STN review can ensure that you are using the correct product(s) and that any damage to the skin is addressed promptly. NSW Stoma is proud to provide free access to a STN for all members, both in-person and with phone and email consultations also available.

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